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Patient Centered Care: Focus on Low and Middle Income Countries and Proposition of New Conceptual Model

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Said Bensbih, Amine Souadka, Amalia Giuliani Diez, Otmane Bouksour

JOURNAL OF MEDICAL AND SURGICAL RESEARCH – Vol. VII, n 1, June, 2020. Pages: 755-763


The health system is a fundamental building block of a country’s social project. Approaches and strategies differ but some concepts such as Patient Centred Care (PCC) seem to be more and more popular nowadays as the customer centric advocated in the industry. The research has focused on this trend of PCC with several different definitions but without having a particular focus on the context of Low and Middle Income Countries (LMICs). The objective of this study is, through an extensive literature review, to analyze this concept, to unify the dimensions described by different authors, to define a concept that can be proposed to LMICs and to determine facilitating factors as well as obstacles for its implementation.

Keywords: Conceptual model, Health system, Low and middle income countries (LMICs), Patient Centered Care

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